1. General Provisions and Scope of Application
Your contractual partner is Roeser Decoration (hereinafter “Glassoré”).
These Terms and Conditions apply to all business relationships within the scope of the Glassoré project. They apply exclusively to entrepreneurs as defined in Section 14 of the German Civil Code (BGB), i.e., commercial traders and members of the liberal professions.
Deviating or supplementary terms and conditions of the customer shall only apply if Glassoré expressly agrees to their validity in writing.
2. Rights and Reference Use
The customer agrees that Glassoré may use the company logo as well as provided image and text materials as a reference for its own marketing purposes (e.g., website, presentations, or printed materials), provided this does not conflict with the customer’s legitimate interests.
3. Ordering Process and Contract Formation
The presentation of products in catalogs, advertisements, on websites, or in other media does not constitute a legally binding offer.
Orders may be placed by email, telephone, web shop, in writing, or in person.
A contract is only formed upon express order confirmation by Glassoré (e.g., by email or by sending the invoice).
An automated confirmation of receipt does not constitute acceptance of the offer.
The minimum order quantity is 120 glasses.
4. Prices and Invoicing
4.1 Prices
The prices agreed upon at the time of order placement shall apply.
All prices are net plus statutory value-added tax and shipping costs, unless otherwise agreed in writing.
Price quotations on websites or in advertising materials are subject to change.
4.2 Invoicing
Invoices may be transmitted electronically or by post.
The customer ensures that invoices can be received.
4.3 Payment Terms
Unless otherwise agreed:
- Orders must be paid in full in advance
Payment is made by bank transfer according to the terms stated on the invoice.
5. Delivery
Delivery is generally made by freight carrier.
The delivery time is typically approximately 4 weeks after print approval. The specific delivery date will be stated in the order confirmation. Deviations are possible depending on order volume or delivery availability.
Delivery dates are subject to proper self-supply. Events of force majeure (e.g., operational disruptions, raw material shortages, transport obstacles) release Glassoré from the delivery obligation for the duration of the impairment.
Claims for damages due to delayed delivery or non-delivery are excluded to the extent legally permissible.
6. Product Variations and Custom Orders
Production-related, commercially customary variations in color, dimensions, weight, or design are reserved, insofar as they are reasonable for the customer. These include in particular:
- minor air bubbles in the glass
- slight printing variations
- minor differences at seams
The color values and design references defined in the order confirmation are authoritative.
As these are predominantly custom orders, Glassoré reserves the right to industry-standard over- or under-deliveries of up to 10%.
Custom orders are excluded from exchange.
7. Warranty
The order confirmation is exclusively authoritative for the type and scope of delivery.
Obvious defects must be reported in writing within 8 days of receipt of goods. If timely notification is not provided, the goods are deemed approved.
In the case of justified defects, Glassoré shall provide, at its own discretion:
- Rectification or
- Replacement delivery
If subsequent performance fails or is unreasonable, the customer may demand an appropriate reduction or—in the case of more than minor defects—withdraw from the contract.
Returns are only made after prior coordination with Glassoré.
Glassoré bears the shipping costs for justified defect notifications.
The warranty is void if modifications or repairs are made without prior written consent.
8. Liability
Glassoré is liable without limitation for intent and gross negligence as well as for personal injury.
In cases of simple negligence, Glassoré is only liable for breach of essential contractual obligations and is limited to the contractually typical, foreseeable damage.
Further liability—in particular for lost profits or indirect damages—is excluded to the extent legally permissible.
Statutory product liability remains unaffected.
Glassoré assumes no responsibility for the content of linked external websites.
9. Retention of Title
The delivered goods remain the property of Glassoré until full payment of all claims arising from the business relationship.
During this period, the customer is obligated to handle the goods with care and to immediately report any third-party access.
10. Confidentiality
All information, documents, samples, and data received in the course of the collaboration are to be treated confidentially and used exclusively for the common contractual purpose.
This obligation is unlimited in time.
Information that is publicly known or obtained without breach of confidentiality obligations is not considered confidential.
11. Place of Jurisdiction and Applicable Law
German law applies exclusively.
The place of performance and jurisdiction is—to the extent legally permissible—the registered office of Glassoré. This applies to domestic and foreign customers.
12. Severability Clause
Should any provision of these Terms and Conditions be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected.
The parties undertake to replace the invalid provision with one that comes closest to the economic purpose.